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Crushed Velvet Furniture

Crushed Velvet Furniture

Delivery Information


Please note that we will contact you to confirm your delivery day once your order has been processed and is ready for dispatch.

DELIVERY TIMES & SURCHARGES

If the item is in stock we usually deliver within 7-14 working days (Over 99.7% of the time), but this can be up to 28 working days during busy periods or if your item is not in stock.

Surcharges apply to Scotland, Ireland and Southwest England, please see section below on Scotland and England surcharges. We currently do not deliver to Scotland Highlands, Isle of Wight or Isle of Man, but can offer this via a courier service which has an additional cost, if interested in this now, please call us on 02037 275196 or email info@crushedvelvetfurniture.co.uk.

HOW DELIVERY WORKS

When we receive your order, we will send you an order confirmation. You will then receive a second email from us once your sofa has been dispatched to our courier asking you to confirm that key information such as item ordered, address and telephone number are correct. Our courier will then take over delivery and send you an email once the order is scanned into their warehouse. Once a delivery date is planned you will be contacted by email or text message to confirm your delivery date and 4 hour delivery window, you will need to respond with Yes or No to state if you can or cannot accept delivery. On the day of delivery the delivery driver will call you when 1 hour away from your property. Please note that we cannot offer this delivery service in any other way as it is designed to be fast and efficient, whilst keeping costs down.

DELIVERY

Our free basic delivery is for the sofa to be delivered in its packaging to your room of choice on the ground floor. Please ensure that you open the packaging, inspect the sofa, and tell the driver of any damages or scuffs at time of delivery – we will then resolve these issues. Please do this whilst the driver is still there.

PREMIUM DELIVERY

We also offer a PREMIUM DELIVERY SERVICE which is currently only £30.00. This service allows us to take away the packaging and set up the sofa.

HIGHER FLOORS

Our delivery drivers will deliver to ground floor or first floor ONLY, we do not deliver to any higher floors. It would be customers responsibility to arrange delivery to a higher floor once the sofa is at the delivery address.

CONTACT DETAILS

Please ensure you send your correct telephone number and delivery address when ordering, and ensure you confirm back that the delivery day is satisfactory and your details are correct, when we send you the DELIVERY CONFIRMATION EMAIL, as otherwise delays can result. To keep costs down we need to avoid failed deliveries. Please see our full terms and conditions by clicking on one of the links on this page.

SCOTLAND SURCHARGES

There is a £20 surcharge to the following postcodes: DG, TD, EH, ML, KA, G, FK
There is a £50 surcharge to the following postcodes: DD 1-7, KY, PA 28-38, PH 1-9 and PH 12-14
There is a £75 surcharge to the following postcodes: AB, DD 8-11, PH 10-11 and PH 15+
There is a £150 surcharge to IV & KW postcodes.

ENGLAND SURCHARGES

There is a £35 surcharge to TR, PL, EX and TQ postcodes. All other areas of England and Wales are free delivery.

DELIVERY OF ITEMS CURRENTLY NOT IN STOCK

Should we not have your item in stock, this would need to be ordered directly from our manufacturer, once we know the date your item will be delivered to our warehouse we will contact you to let you know your delivery date. We will deliver to you on the day as above on the maps, for your postcode area, as soon as we have the item in stock. We will email you beforehand, and provide you will a update by email each week in the meantime.

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