Below is Crushed Velvet Furniture’s Returns and Refunds policy.
You can return item(s) that are faulty. Or within 14 days (See right to cancel), by contacting us directly by email [email protected] and you will have to bear the direct cost of returning the goods to our warehouse.
To assist in this matter, we offer a collection service. The fee is £80 plus any large item and/or postcode surcharges that may apply. Any returned items must be in an unused, wrapped in the original packaging and re-saleable condition.
You will only be liable for any diminished value of goods resulting from the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.
Please note our returns and refunds policy does not apply to business customers. It is the responsibility of the business to ensure that the products purchased meet the standards required for the environment in which they will be used.
If the items are damaged or worn, we can only repair and sell the items on as second hand and then refund to you the net proceeds of this sale. A full refund (net of any appropriate delivery and collection fees) can only be given when the items have been returned to our warehouse in an unused and undamaged condition. Refunds will be processed after the items have been returned to us and may take up to 14 working days.
If you have any questions please feel free to contact our team on 02037 275196 or you can email us at [email protected] we aim to answer all phone calls and reply to all emails within 24 hours.
If you place an incorrect order and would like to exchange the sofa, for a different colour or variation then this can be arranged for a fee of £90. This fee is to be paid prior to the exchange taking place, we are to be notified of any exchange within 14 days and any returned items must be in an unused, wrapped in the original packaging and re-saleable condition.
Distance selling regulations only apply to your order if you have not examined the product in our showroom.
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day of delivery.
To exercise the right to cancel you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, e-mail and fax).
Effects of Cancellation
If you cancel this contract we will reimburse all the payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us)
We may take a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. You are the owner of the furniture once it has been delivered to you; therefore it is your responsibility to take good care of the furniture.
If you choose our subsidised collection service, this will be deducted from any reimbursement.
We will make the reimbursement without undue delay and not later than:
a) 14 days after the day we receive back from you into our warehouse any goods supplied
b) If there were no goods supplied, 14 days after the day on which we were informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
We will make every effort to fulfil your order; however we reserve the right to cancel at any time and will not be liable to you or any third party. We also reserve the right to refuse any transaction for any reason or refuse service to anyone at any time at our sole discretion.
